Relevant customer communication and any other type of evidence.Order shipment information from business address, inclusive of delivery confirmation and tracking number.Order details (don’t add any personally identifiable information).Important documentation to include in your representment: You could also email them the order tracking number as that communication will be a crucial part of your documentation in fighting the fraudulent chargeback. Visa - 13.1 Merchandise/ Services Not Receivedīefore your representment, try contacting the customer and get a firsthand understanding of the issue. MasterCard - 4855 Goods or Services Not Provided Order not received fraudulent chargeback notices is represented with the following reason codes:ĪMEX - C08 Goods/Services Not Received or Only Partially Receivedĭiscover - RG Non-Receipt of Goods, Services, or Cash h Chargeback response template for Physical Goods Not Received chargeback Make sure to use them wise before the response deadline. They'll help to increase your chances of winning the toughest chargeback disputes. And for this article, I want to share with you templates you can easily copy and paste in responding to the toughest chargeback reason codes. Those two indices make or mar your prospects.
It’s a time-consuming process with only 22% chances of success (56 percent average of fraud-related illegitimate chargebacks disputed multiplied by 40% average win rate). I’m yet to meet any e-commerce entrepreneur that loves the uphill journey of fighting fraudulent chargebacks.
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